Privacy Policy
At ADHD Complete LTD, we are committed to safeguarding the privacy and security of your personal information. We understand the importance of protecting your data and maintaining your trust. As part of our commitment to transparency, we have implemented robust measures to ensure that your information is handled with the utmost care and in accordance with applicable data protection laws.
What is a Privacy Policy?
A privacy policy is a document that outlines how we collect, use, disclose, and protect your personal information. It provides transparency about our data practices and your rights regarding your information. Our privacy policy details the types of information we collect, the purposes for which we use it, how we secure it, and your options for accessing, correcting, or deleting your data. By accessing our services, you agree to the terms outlined in our privacy policy.
ADHD Complete LTD Privacy Policy
Our contact details
Data Protection Officer: Edward Parker
Name: ADHD Complete LTD
Address: 86-90 Paul Street, London, EC2A 4NE
E-mail: Contact@ADHDComplete.com
Date of this notice: 6th of April 2024
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Personal and family medical history
- Personal social and developmental history
- Assessment and Diagnostic details
- Appointment details
- Recordings of virtual assessments
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you (or a parent/carer) for one of the following reasons:
- Providing assessment services
- Improving our service
- Part of our normal business
We also receive personal information indirectly, from the following sources in the following scenarios:
- Contributions to the provision of assessments from persons authorised to do so by you (or a parent/carer).
By consenting, your personal information will be used for the purpose of providing your requested assessment and the improvement of our service and will be accessed solely by professionals involved in this service provision.
We may share this information with organisations or people authorised by you (or a parent) AND any organisation or person identified by us, whether authorised by you or not, for the purpose of safety towards yourself or others or where required to do so by law.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your (or parental) consent. You are able to remove your consent at any time. You can do this by contacting our Data Protection Officer “Edward Parker” (contact@ADHDComplete.com)
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How we store your personal information
We keep all personal information stored securely in a password-protected encrypted database on a Microsoft 365 system. No paper-based data is stored. All records will only be retained for the minimum time necessary. We will then dispose your information by digital deletion when no longer necessary and by a maximum of 6 years after the end of your relationship with ADHD Complete LTD.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Contact@ADHDComplete.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Contact@ADHDComplete.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk